At Yancheng Xunmai Import & Export Co., Ltd., we are committed to delivering your orders safely and on time. Please review our shipping policy for details on processing, delivery, and shipping options.

1. Order Processing

  • Orders are processed within 1-3 business days after payment confirmation.

  • During peak seasons or promotional periods, processing time may be extended; we appreciate your understanding.

  • You will receive a confirmation email with tracking information once your order ships.

2. Shipping Methods & Delivery Time

  • We offer various shipping options depending on your location, including standard and expedited services.

  • Estimated delivery times:

    • Domestic (within China): 3-7 business days

    • International: 7-20 business days, depending on destination and customs clearance.

  • Please note that delivery times are estimates and may vary due to customs delays, weather, or other unforeseen circumstances.

3. Shipping Charges

  • Shipping fees are calculated based on package weight, size, and destination.

  • Free shipping promotions may apply to orders meeting minimum purchase amounts — please check current offers on our website.

  • Additional customs duties, taxes, or import fees may apply based on your country’s regulations; these charges are the buyer’s responsibility.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or website notification.

  • You can use this tracking number to monitor your shipment status through the carrier’s website.

5. Lost or Damaged Shipments

  • We take great care in packaging and shipping, but if your package is lost or arrives damaged, please contact us immediately.

  • For lost packages, we will assist in investigation and, if confirmed lost, arrange for a replacement or refund.

  • For damaged items, please provide photos and details for evaluation and resolution.

6. Shipping Restrictions

  • We currently ship to most countries worldwide. However, some regions may have restrictions due to customs regulations or shipping carrier limitations.

  • If your location is restricted, we will notify you promptly and cancel your order if necessary.

7. Contact Us

  • For any questions about shipping, delivery times, or tracking, please contact our customer service team through the website.