At Yancheng Xunmai Import & Export Co., Ltd., your satisfaction is our top priority. We strive to ensure every product meets your expectations. If you are not completely satisfied with your purchase, please review our detailed return and exchange policy below.

1. Eligibility for Returns and Exchanges

  • Returns and exchanges are accepted within 14 calendar days from the date of delivery.

  • Items must be in their original condition: unused, unwashed, with all original tags, labels, and packaging intact.

  • Items that show signs of wear, damage, or alteration are not eligible for return or exchange.

  • Final sale items, clearance, or promotional products may not be eligible for return or exchange — please check the product description for any exceptions.

2. Return & Exchange Process

  • To initiate a return or exchange, contact our customer service team within 14 days of receiving your order through our website contact form.

  • Provide your order number, product details, and reason for return or exchange.

  • Our team will review your request and provide instructions for returning the item.

3. Return Shipping

  • Customers are generally responsible for return shipping costs unless the item is defective, damaged in transit, or there was an error on our part.

  • We recommend using a trackable and insured shipping method to return items, as we cannot be responsible for lost or damaged returns.

  • Please keep your return shipping receipt as proof of shipment.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days and issued to the original payment method.

  • Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

  • If you wish to exchange an item for a different size, color, or style, please specify this in your return request.

  • Exchanges are subject to product availability. If the requested item is unavailable, we will process a refund instead.

  • Additional shipping charges may apply for exchanges depending on destination.

6. Damaged or Defective Items

  • Please inspect your order upon receipt. If you find any defects or damages, contact us immediately with photos and details.

  • We will arrange for a replacement or refund for defective or damaged products at no extra cost to you.

7. Cancellation Policy

  • Orders can be canceled within 24 hours of placement. After this period, please follow the return process once you receive the items.

8. International Returns

  • For international orders, customs duties, taxes, and import fees are non-refundable.

  • Customers are responsible for complying with their country’s import regulations and return shipping costs.

9. Contact Us

  • For any questions or assistance regarding returns and exchanges, please reach out to our customer service team via the contact form on our website. We aim to respond within 48 hours.